Role Description

The Community Manager will serve as the primary liaison for the &Marketing fractional CMO (fCMO) Community, overseeing all aspects of member engagement, monthly programming, and communication channels. This role involves organizing community events, managing the onboarding process for new members, and coordinating the applicant interview process for fractional engagements. The ideal candidate will have experience in community management, excellent communication skills, and a proactive, tech-savvy approach to managing various systems and platforms

Responsibilities

• Serve as the main point of contact for &Marketing fCMO Community, including being generally responsible for measuring and improving member satisfaction, engagement, and retention on an ongoing basis.

• Work with the &Marketing team on programs for the community. This includes surveying the community to stay up on the needs and desires of the community to provide continuous value to member.

• Manage and host the monthly community calls, including serving as point for drafting the presentation, assigning speakers and updating data on the slides (or assigning to others) as needed.

• Manage the monthly events calendar, including determining topics, assigning hosts and speakers, planning monthly programming, and securing topics and speakers for community sessions (currently ~3 per month).

• Monitor Community Communications, including Slack, emails and LinkedIn. Ensure that &Marketing is responsive to member’s needs, and updates communication channels as needed to optimize satisfaction and retention.

• Routinely create posts to engage members on topics of interest and general marketing topics.

• Help manage the contracts and onboarding process when someone joins the community. Ensuring contracts are signed, fCMOs are onboarded properly and get access to the systems.

• Assist Sales Operations with the applicant interview process for fractional engagements. This could include communicating with candidates in the community, updating the ATS to ensure things are up to date and all information is within the system, or assisting with the scheduling of calls with prospects for interviews and ensuring the candidate is prepped.

• Manage the tech stack associated with the community (Applicant Stack, Trainual, Slack Channel, Stripe, Membership Pro)

Qualifications

• Bachelor's degree or equivalent marketing or community management experience

• Experience working with communities, volunteers or similar programs

• Tech forward, not afraid to learn and master new systems

• Excellent communication and interpersonal skills

• Help First attitude

Bonus Qualifications

• Experience in Training & development, HR, or related fields

• Fractional executives or Fractional CMO (chief marketing officer) experience

We have implemented a new technology to allow you to share answers via video! In order to help you feel more comfortable, we have provided the questions you will be asked to answer:

1. Can you describe your experience in community management (online preferred) or a similar role? Please include specific examples of how you have engaged and grown or expanded the community?

2. How do you approach planning and managing events (mostly online)? Can you share a specific event you organized and what made it successful? How would you go about determining topics and securing speakers for monthly community sessions?

3. How do you measure member satisfaction and engagement? Provide an example of how you have improved these types of metrics in a past role.

4. How do you stay updated on the latest tools and technology? Provide an example of a new tool or system you have recently learned and implemented. *note this can be any kind of system or tech.

5. Do you have any Project Management experience? Can you expand on your interest in this type of role?

6. Why do you believe you are a good fit for this role at &Marketing? What unique skills and experiences do you bring to the table?

***Once you apply, you will receive an email with a link to answer the questions. 

About &Marketing

At &Marketing, we aren’t just marketers; we're growth catalysts for companies poised for expansion but hitting a plateau. Our founder and bench of rigorously vetted Fractional CMOs (fCMOs) are supported by a boots-on-the-ground execution team with decades of experience specializing in turning marketing into a competitive advantage.

Who We Serve: CEOs and leaders of companies looking to scale, innovate, or prepare for an exit, especially those that are PE/VC-funded, or EOS-based. If you're seeking to leverage marketing for growth without the commitment to a full-time CMO, you're in the right place.

Our Mission: To demystify marketing and make it accessible. We understand the frustrations of not growing at your desired pace or achieving market share. Our brand steps in as your trusted guide, offering flexible, digital-first strategies tailored to your unique challenges.

As important as any qualification, we look for people who embody our core values:

INTEGRITY
At &Marketing, we operate on a bedrock of professional integrity and transparency.

This means we demonstrate honesty and ethics in all interactions, without exception. Beyond the basic definition of integrity, this also means that we are transparent with information, recommendations, and decisions, even when it’s difficult or uncomfortable..

HELPFUL
We operate with a “help first” mentality; providing genuine assistance to everyone around us even if it is not explicitly “our job.” This applies to everyone we interact with - our internal team, prospects, clients, and partners.

This means sometimes we put our short-term self-interest behind others because we believe trust and strong relationships foster an abundance mindset.

INVESTED
We are committed to winning and getting the job done right - for ourselves, each other, and most importantly, our clients. We often behave “as if it was our money” to express genuine care for how we represent ourselves.

This means we commit to outstanding work that is not always neatly packaged into a 40-hour work week. It reflects a strong emotional connection and willingness to put forth effort to achieve breakthrough results.

INNOVATIVE

Our industry is changing rapidly, and we must constantly stay ahead or risk being left behind.

By encouraging curiosity and experimentation, we foster an environment where bold ideas and inventive solutions can thrive without fear of failure. We often say that “if we are not failing at all, we’re not trying hard enough.”